What should I do if the IC tag is not readable?

Instructions on how to read IC tags can be found on this page. 

If your smart device is still unable to read the IC tag, please check the following conditions.

1. Is your smart device compatible with NFC?
2. Check if the NFC function of your smart device is turned on.
3. Check if the reading position of the NFC function of the smart device is correct.
4. Is the smart device connected to the Internet?

Please check the conditions above, and if you still cannot read the IC tag, please contact us via Startbahn Cert. contact form.  (https://cert.startbahn.io/en)