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  2. FAQ and Troubleshooting

FAQ and Troubleshooting

About Signup and Login

  • What should I do if I cannot sign up for an account?

About Information on Blockchain Certificate

  • Will the existing paper certificate (certificates of authenticity or/and sales) become unnecessary?
  • What should I do if information written on the blockchain certificate is incorrect?
  • Is there a risk that information on the blockchain certificate will be falsified?
  • How is my personal information protected?

About IC Tag

  • What should I do if the IC tag is not readable?
  • What should I do if I do not have a smartphone?
  • What should I do if my IC tag is broken?
  • Can I request to replace the IC tag?
  • Isn't there a risk that the IC tag will be falsely replaced or that information on the IC tag will be tampered with?

About Viewer and Dashboard

  • Supported Environments
  • When the pop-up for authentication does not appear
  • Startbahn Cert. Help Center
  • Terms of service
  • Privacy policy
  • Conditions of Ordering
  • Updates
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