FAQ and Troubleshooting

About Signup and Login

• What should I do if I cannot sign up for an account?

About Information on Blockchain Certificate

• Will the existing paper certificate (certificates of authenticity or/and sales) become unnecessary?
• What should I do if information written on the blockchain certificate is incorrect?
• Is there a risk that information on the blockchain certificate will be falsified?
• How is my personal information protected?

About IC Tag

• What should I do if the IC tag is not readable?
• What should I do if I do not have a smartphone?
• What should I do if my IC tag is broken?
• Can I request to replace the IC tag?
• Isn't there a risk that the IC tag will be falsely replaced or that information on the IC tag will be tampered with?

About Viewer and Dashboard

• Supported Environments
• When the pop-up for authentication does not appear